Last updated: October 10, 2026.
Paid purchases are currently closed. This policy applies to initial and renewal payments when subscriptions become available.
Request a full refund within seven calendar days after payment if none of the credits issued for that payment's billing period have been used. The deadline starts at the payment timestamp, not first sign-in.
Quarterly and yearly eligibility covers the whole prepaid period, including all monthly allowances belonging to that payment. Later allowances do not restart the refund window. Once any paid-period credits have been used, refunds are generally unavailable. Completed tasks count as use; failed tasks whose credits were restored do not count as completed use. Pending tasks must finish or fail before unused-credit eligibility can be confirmed.
Trial credits have no cash refund value. Spending only trial credits does not itself count as spending paid-period credits; we check the credit ledger.
Duplicate or incorrect charges and refunds required by law are reviewed regardless of the ordinary seven-day or unused-credit rule. Contact us promptly with the charge details.
A failed generation or output check restores reserved credits. This is a credit correction, not a subscription cash refund. A completed image that does not match your preferences is not normally a refundable service failure. Mandatory consumer rights remain unaffected.
Email support@nanobanana21tools.com, subject Refund request, with your account email, order or subscription number, payment date, amount, and reason. Do not send a full card number, password, or security code.
We check the payment and credit ledger and aim to give an initial decision within three business days. If information is missing, we explain what is needed. Business days exclude weekends and public holidays. This is a service target, not a guaranteed payment-provider deadline.
Approved refunds are submitted through the payment provider to the original payment method. We confirm processing; posting time depends on the provider and bank. Contact support if its stated timeframe passes without receipt.
A full refund removes the entitlements and unused credits associated with that payment and stops renewal for the refunded subscription. Other valid purchases and statutory rights are unaffected.
Cancel renewal at least one hour before the current billing period ends using Manage subscription in account billing or email before the next payment. Email requests should arrive at least two business days before renewal for manual processing. Ordinary cancellation retains paid-period access, with monthly credit expiry.
See the Terms of Service for prices and recurring billing. To question a refund decision, reply to support with the order number and why you believe the decision is incorrect.